Alessio

Alessio

I take API integrations and enterprise onboarding from scope to go-live: engineering and commercial stakeholders aligned, risks visible early, documentation the team keeps using.

Eight years in B2B delivery, six and a half of them at Tiqets. The work has the same shape each time: get the partner and the internal teams to agree on what needs to exist, turn the API documentation into requirements and developer tickets, keep engineering, product and commercial working to the same plan, take the integration live, then keep optimising it once it is in production.

Lately that has meant enterprise onboarding for Walt Disney World, Disneyland and MGM Resorts, and building the tooling and standards the rest of the team works with.

Project Manager

Tiqets · Amsterdam · Current

Jun 2025 — present

End-to-end integration projects connecting enterprise venues and distribution partners to Tiqets, plus the connectivity performance behind them.

Detail

Led the onboarding of Walt Disney World and Disneyland. Designed a setup that brought 400+ ticket variants down to under 40, cutting onboarding effort and ongoing maintenance, and coordinated two- and three-way testing between Tiqets, the distributor and the venue.
Main point of contact for the enterprise distribution onboarding programme (MGM Resorts, Disney). Resolved the net versus retail pricing logic and flagged a reconciliation risk before it materialised.
Wrote and drove a proposal to reduce booking failure rates on a major connectivity partner: root-caused it in Datadog, ran the review across four engineering teams and identified around 60 high-value products to move to a more reliable inventory model.
Delivered code fixes and voucher templates to production with the development team, removing a dependency on engineering and speeding up launches. Upgraded a partner integration to REST API.
Owned a new API integration end to end: analysed the raw documentation, defined requirements, wrote developer tickets, ran supplier alignment calls and secured adoption of the approach we recommended.
Took new partners live on the Tiqets API (Directferries, Nostium, Kemedia, Hopleisure, Infoticketing) and handled the standard connectors: Tessitura, Octo and Experticket.
Built the team's PM Toolkit in Confluence and a Jira board with automations, templates and milestone frameworks. Restructured the supplier self-service documentation to cut routine ticket volume.
Automated recurring operational work with custom scripts, and built Datadog and Looker dashboards tracking reservation failure rates, with tickets created automatically.
Mentored a colleague through their growth plan and ran knowledge-sharing and shadowing sessions for the team.

Datadog · Looker · Jira · Confluence · REST APIs · Tessitura · Octo · Experticket

Senior API Implementation Manager

Tiqets · Amsterdam

Jan 2025 — May 2025

Led the more complex API integrations and built the framework the team still runs projects on.

Detail

Led complex API integration projects, matching what the Tiqets platform can do to what partners need, with Product, Operations and Sales involved throughout.
Supported third-party API implementations by working closely with developers, looking for solutions that scale and catching risks early.
Built and maintained a documentation framework mapping every existing API integration, with the technical and operational requirements for connecting new supply and keeping current supply running. It gave the company one central reference for onboarding planning.
Set up a standard Jira workspace for API integration projects: ticket templates, scopes, automations, ticket types, checklists and guidance, so junior colleagues could run implementations on their own.
Mentored the team on project management practice, and kept the atmosphere light while doing it.

Jira · Confluence · API documentation · Cross-functional delivery

API Implementation Manager

Tiqets · Amsterdam

Aug 2023 — Dec 2024

Connected Tiqets to API booking platforms including Bókun, ExperienceBank and TourCMS.

Detail

Led the integration projects and coordinated technical and business requirements between external partners and internal development teams.
Managed timelines and communication, troubleshot technical issues and drove go-live deployments.
Tested and validated API connections so availability, pricing and ticket issuance stayed accurate in real time.
Trained and supported partners on the API, and worked with Product, Operations, Sales and Customer Service to improve the onboarding experience.

Bókun · ExperienceBank · TourCMS · Jira · Partner training

Configuration Specialist

Tiqets · Amsterdam

Feb 2020 — Jul 2023

Onboarded, maintained and optimised supply in Southern and Central Europe, the Nordics, the Baltics and Benelux.

Detail

Onboarded new venues and looked after product pages: communication, content updates, inventory monitoring, pricing, API integrations and performance reporting.
Acted as the link between venues and internal teams (Sales, Customer Service, Content, Finance, Merchandising, Product).
Led a global project to improve product availability with remote and local teams, hitting the target KPIs for more than 20 consecutive months.
Ran the rollout of a global process to limit product unavailability during COVID-19, holding the metrics for over 12 months.

Marketplace operations · KPI ownership · Venue relationships

Commercial Manager & API Project Manager

Globalinternet, now part of Expereo · Amsterdam

Sep 2018 — Feb 2020

B2B internet access delivery in France and Benelux, and the carrier API integrations behind the pricing.

Detail

Procured and managed delivery for customers such as Cargill, AT&T, Nestlé, Mars, Adidas, BASF, Mango, Inditex, Unilever, British Telecom and Telefónica.
Handled supplier procurement end to end and kept a regional portfolio running, as the single point of contact between suppliers and the business.
Oversaw delivery to direct and indirect customers over installation periods of six months or more, including the complex, high-pressure cases.
Ran API integration across Europe with carriers including T-Mobile, Tele2, KPN, Ziggo, Orange, Free, SFR, Masmovil, Vodafone, British Telecom, Virgin, TalkTalk and Colt.
Delivered 20+ partner API integrations across 19 countries with a team of two developers. That cut the European team's workload, improved response times and made pricing more accurate by location.

Carrier APIs · Procurement · Enterprise accounts · 19 countries

Experience

Selected work

Walt Disney World and Disneyland, onboarded without the usual sprawl

Booking failures on a major connectivity partner, traced and quantified

A PM system the team keeps using

Skills and tools

Credentials

Design Thinking

Project & business management

Marketing, research & people

Industry & languages

Education